Kestrel

Guide

Privacy officer

Version 1.0 ·Updated 2026-09-17

Next reviewed by 2027-03-17.

Written for each member of a school's staff, from the registrar to IT, and the families using the portal.

For the privacy officer, who keeps the privacy register and answers each request inside the period the school's law sets.

All guides, including the first steps each member of staff takes. The training for this role takes these tasks in sessions.

Record and answer a privacy request

Settings, "Privacy requests"

Needs tenant.privacy.manage. It's under Settings, which only an administrator can open.

  1. Press "Record a request", choose "What was asked for", "Who asked" and "How it arrived", and fill "The day it arrived".
  2. Press "Record it". The row shows the date it is to be acknowledged by and the date it is to be answered by.
  3. As it moves, press "Open", choose "Where it has got to", say what was done, and press "Record it".

Extend the time to answer a request

Settings, "Privacy requests", a request's "Open"

Needs tenant.privacy.manage. It's under Settings, which only an administrator can open.

  1. Inside the first answer period, press the request's "Open" and then its "Extend to" button.
  2. Fill "The day the notice went out" and "Why the answer needs longer", and press "Record the extension".
  3. The row then shows the later date it is to be answered by.